Occupational External violence: Key factors, perception and worker's behaviors - Archive ouverte HAL Accéder directement au contenu
Article Dans Une Revue Psychologie du travail et des organisations Année : 2017

Occupational External violence: Key factors, perception and worker's behaviors

, (1)
1

Résumé

External violences are the violences exerted against an employee on his workplace. The phenomenon constitutes an increasing risk, in particular for the employees in relation with a public. This article presents a research undertaken within a social structure, worked out starting from problems which relate to the identification of external violences, perceptions and reactions located of the agents in daily relation with users; starting from a collection of data resulting from interviews and observations on three sites. The articlepoints the multi-determined character of violences and the strategies put in work by the agents to cope with it. In that, he questions the phenomenon within the organizations of service in link with the complexity of the situations of the users. (C) 2017 AIPTLF. Published by Elsevier Masson SAS. All rights reserved.
Fichier non déposé

Dates et versions

hal-03602596 , version 1 (09-03-2022)

Identifiants

Citer

S. Leduc, Gérard Vallery. Occupational External violence: Key factors, perception and worker's behaviors. Psychologie du travail et des organisations, 2017, 23 (4), pp.344-362. ⟨10.1016/j.pto.2017.07.004⟩. ⟨hal-03602596⟩

Collections

U-PICARDIE CRP-CPO
11 Consultations
0 Téléchargements

Altmetric

Partager

Gmail Facebook Twitter LinkedIn More